Shipping and Returns

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STANDARD SHIPPING

Items typically ship by UPS or USPS ground, and will arrive 7-10 business days after shipping from our warehouse.

FREE SHIPPING PROMOTIONS

Starting 12/2/24, free shipping ground shipping will apply only to orders totaling $20 dollars pre-tax. The makers of ROGAINE® reserves the right to change or discontinue promotions at any time.

SHIPMENT TIMING

Standard Shipping will be delivered within 7-10 business days from the order’s ship date. Most Standard orders are processed and shipped within 1-2 business days.

SUBSCRIPTION PROGRAM

All subscription shipments (initial and replenishment) are shipped via free Standard Shipping.

APO, FPO AND P.O. BOX ORDERS

Please note that ROGAINE® brand currently does not ship orders to APO/FPO addresses or P.O. Boxes.

ALASKA, HAWAII, AND PUERTO RICO

Please note that ROGAINE® brand currently does not ship orders to Alaska, Hawaii, and Puerto Rico.

HOW WE CALCULATE SALES TAX

ROGAINE® brand is part of a larger company with physical locations nationwide. ROGAINE® is required to collect applicable state and local sales tax on orders shipped to states where we have a physical presence. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes.

HOW TO RETURN

If for any reason you are not satisfied with your ROGAINE® product, please contact our Consumer Care Center within 30 days of purchase at 1 (855) 839 3838 so we can assess your specific return case and provide instructions on next steps.

SHIPPING ERRORS AND DAMAGES

Please call us right away at 1 (855) 839 3838 if your order arrived damaged or if a packaging error occurred. Please provide us with your order number, name, address, and a description of what happened. We will provide instructions on what to do next. If a replacement item is in stock, we will ship it to you immediately.